Job Seekers
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Robert PeñaPosted 7/4/2009Robert Peña
(408) 259-1348
E-mail: rpena380@yahoo.com
Objective:
Seeking a full/part-time position where my customer service, education and skills can be utilized offering an opportunity for growth and further development.
Education:
Notre Dame De Namur University Belmont,CA
B.S. Human Services May 2010
Evergreen Valley College San Jose, CA
AS Administration of Justice Graduation July 2008
Biliterate:
English/Spanish
Computer Skills:
Windows: Word, Excel, Power Point, E-mail and internet research.
Typing Speed: 35 WPM
Community Organizations:
v Golden Gate Akita Club
v Red Cross
Organizational Skills:
v Strong Mediation and problem solving skills
v Effective management
v Technical
v Supervisorial skills
v Ability to meet the needs of patrons
v Dependable
v Hard working
v Meet or exceeded all performance goals to date
Employment History:
County of Santa Clara San Jose , CA
Data-Collector Extra Help
Duties:
v Communicated with customers daily
v Communicated information clearly and accurately
v Committed to the assistance and support of others while maintaining a cheerful and helpful attitude
v Assisted customers with inquiries and provided all pertinent information
v Analyzed problems and anticipated customers needs
v Researched new and follow up disputes and problems
v Handle large volume calls in a professional manner
v Identified problems and directed clients to proper advisors
Redwood City Electric San Jose, CA
Material Handler
Duties:
v Drove truck with capacity of more than 3 tons to transport and deliver cargo
v Kept record of materials and products transported
v Cleaned, inspected, and services vehicle
v Operated equipment on vehicle to load, unload, and disperse cargo
v Assisted in loading and unloading truck manually
Speciality Solid Waste & Recycling San Jose , CA
Relief Driver
Duties:
v Drove truck with capacity of more than 3 tons to transport and deliver cargo
v Maintained radio and telephone contact with base and supervisor to receive instructions and be dispatched
v Operated equipment on vehicle to load, unload, and disperse cargo and materials
BFI San Jose , CA
Yard Waste Driver
Duties:
v Drove truck with capacity of more than 3 tons to transport and deliver cargo, materials and damaged vehicle
v Maintained radio and telephone contact with base and supervisor to receive instructions and be dispatched to new location
v Operated equipment on vehicle to load, unload, and disperse cargo and materials
v Maintained truck log according to state and federal regulations
References:
Available Upon Request
Melissa J. OngPosted 4/14/2009Melissa J. Ong
sfmjo78@gmail.com
(415) 298-0472
OBJECTIVE
Interested in:
1) Full-time marketing jobs in the consumer products and consumer-facing tech areas in the Bay Area, and
2) Contract work in bank risk management, anti-money laundering compliance, audit/internal control review, and credit review
EXPERIENCE
Summary:
- MBA from UC Berkeley Haas
- Managed retail and marketing strategy for a consumer product with sales of $200MM.
- Consulted companies on marketing strategy, including: brand, consumer insights, marketing intelligence, and new product development.
- 6 years of experience consulting multi-billion dollar banks on strategy and managing high profile projects.
Leapfrog Enterprises, Emeryville, CA June 2008 to March 2009
ASSOCIATE BRAND MANAGER
- Managed retail and marketing strategy for consumer product with $200MM sales and 40 product lines.
- Collaborated with cross-functional teams to launch new products and create packaging.
- Analyzed budget and sales volume for Leapfrog’s largest product line: handheld video game devices.
- Helped grow business to best sales year ever, with 5MM software units and 2MM devices sold.
SightSpeed (Online Video Communications), Emeryville, CA Spring 2008
CONSULTANT – CONSUMER INSIGHTS
- Utilized ethnographic and 3rd-party research to identify optimal market expansion opportunities.
- Evaluated social networking site user and online consumer trends to direct marketing strategy.
- Recommended viral marketing strategies that leveraged digital media and online communities.
Autodesk, Inc., San Francisco, CA Summer 2007
MARKETING INTELLIGENCE ANALYST
- Completed full-time internship as part of UC Berkeley MBA Program.
- Conducted ad hoc research for team lead for initiative to re-design corporate marketing strategy from product-focused to industry-focused.
- Evaluated customer’s new product adoption behaviors and leveraged analysis to target marketing to key customer segments.
- Assessed underperforming office’s marketing problems and recommended market segmenting tactics that capitalized on opportunities in new markets.
Brown-Forman Corporation (Makers of Jack Daniels, etc.), Louisville, KY Spring 2007
CONSULTANT – NEW PRODUCT DEVELOPMENT
- Evaluated market potential for niche organic liquor product and recommended best market entry tactics.
- Developed a marketing strategy and brand equity triangle for the new spirit.
- Identified target consumers and benchmarked them for possible cross-selling.
- Explored emerging health/wellness consumer trends to segment potential key consumers.
Federal Deposit Insurance Corporation, San Francisco, CA 2000 to 2006
COMMISSIONED BANK EXAMINER
- 6 years experience consulting multi-billion dollar banks on best risk management practices.
- Presented to CEOs, Boards of Directors, and large audiences.
- Analyzed financial statements of complex and at-risk banks, identified problems, and recommended solutions to improve management practices and financial solvency.
- Chosen for prestigious FDIC analyst assignment in DC monitoring Top 5 largest banks in US.
EDUCATION
- Master of Business Administration
University of California at Berkeley, Walter Haas School of Business, May 2008
- Bachelor of Science in Business Administration/Finance
Magna cum laude, University of San Francisco, May 2000
COMMUNITY ACTIVITIES
2007 Reaching Out Gay/Lesbian MBA Conference
- 1 of 7 organizers for 850 person Gay/Lesbian conference.
- Chaired corporate sponsorship: managed 75 corporate sponsors and $800K donations.
- Increased attendance of women by 30% through marketing.
UC Berkeley Haas MBA Activities
VP of Q@Haas Gay/Lesbian MBA group
- Created alumni steering committee and coordinated inaugural student/alumni event.
- Organized first-ever mixers targeting women and evening MBA students.
- Coordinator of Women in Leadership Conference panel
INTERESTS
Snowboarding, food enthusiast, traveling to new places
Madeline HoughtonPosted 4/11/2009Madeline Houghton
madturtles@aol.com (415) 722-6815
EXPERIENCE
* Expanded Learning Program Manager and Site Coordinator
Telegraph Hill Neighborhood Center
August 2007 to March 2009
- Management of Francisco Middle School’s Expanded Learning program serving 150 sixth-eighth grade youth
- Supervision of 1 full-time and 8 part-time program leaders
- Coordination and supervision of 11 credentialed teachers and volunteer program specialists
- Curricula development and implementation for after school program groups: Media Literacy and Computer Skills, Cooking Club, SPARK Sports activities, Financial Literacy, Bicycle Building and Safe Riding Workshop, Art Club, Boy’s Club and Girl’s Club, Photography, Homework Assistance, Cesar Chavez Community Service Club
- Founded and managed Teen Leadership Program, providing year-round case management, employment training, and leadership workshops for 14 high school aged youth
- Facilitation of school-wide Safe Ambassador Program, providing conflict20resolution and empowerment technique workshops for 7 students on a weekly basis
- Participation of various District 3 community initiatives, including Chinatown to Collegetown Committee and Teen Collaborative, and coordination and planning of community fairs and service opportunities
- Site Coordinator for SFUSD’s EXCEL program: responsible for weekly and quarterly program reporting, grant and funding management, outcomes evaluations, tracking of youth and family involvement, and participation in city-wide youth initiatives from the School Health Programs Department
- Management of Memorandum of Understandings with partnering community agencies, including Streetside Stories, Presidio YMCA, and Rebuilding Together
* Academic and Enrichment Lead Program Coordinator
Telegraph Hill Neighborhood Center
September 2005 to August 2007
- Coordination of day and after school enrichment program for 50 3rd to 5th grade youth
- Curricula development and facilitation of summer and school-year programming including dance and dramatic arts workshops, gardening, sports programming, cooking classes, overnight camping excursions
- Facilitation of Lunch Bunch, weekly programming for 5th grade students on Middle School preparation, social skills, and scholastic success
- Coordination of community and school-wide events including holiday celebrations, family inclusive fairs, and cultural celebrations
- Volunteer coordination
- Creation of monthly enrichment themes and relevant programming activities
* Teacher
Oakes Children’s Center
August 2002 to August 2005
- Development and facilitation of multiple subject curricula for 3rd through 5th grade students with SED, bipolar, ADD, PTSD, PDD, and LD disorders
- Creation of student behavior plans and documentation, including case notes and assistance with IEP reports
- Participation in SFUSD IEP meetings
- Development of school-wide family inclusive celebrations
COMMUNITY ACTIVITIES
February 2006-March 2009
Board Member, Children’s Council of San Francisco
Secretary of the Board, 2007 to 2009
Member of Advocacy, Development, and Fundraising Committees
EDUCATION
- MA, Human Development, Pacific Oaks, May 2009
- BA, International Relations, San Francisco State University, 2001
- AA, General Education, Shasta Junior College, 1998
Les K. Wright, PhDPosted 4/6/2009Les K. Wright, Ph.D.
cell 415 317 6307
San Francisco, CA 94114
lwright@dvc.edu
INSTRUCTOR
College, Adult, or High School Level
ENGLISH, GERMAN, FRENCH, RUSSIAN, LATIN
HISTORY, PHILOSOPHY and HUMANITIES
Diablo Valley College, Pleasant Hill, CA 2007––Professor English (adjunct)
· Expository writing instructor (College Writing Development, Freshman Composition, Critical Thinking)
· Faculty Advisor, German Club
Contributing Writer 2001––
· Film reviewer (international, independent, documentary, Hollywood genre film, art and museum exhibitions), CultureVulture.net, San Francisco, CA, (2001––)
· Essayist, “Out Lines” column, Voice Male, Men’s Resource Center, Amherst, MA, (2002––)
· Columnist, “Bear History,“ A Bear’s Life magazine, New York, NY, (2007––)
Mount Ida College, Newton Centre, MA 1993—2005
Associate Professor Humanities and English
· English Department Chair (2003-2004), Curriculum Coordinator (1995-1998), tenured (1999)
· Taught eight courses per academic year, including composition, introductory and advanced literature (English, world, and classics), and humanities electives (including World Religions)
· Developed curriculum, signature courses including: Aesthetics (for visual artists); Cultural Diversity in Film; Literature of Death and Dying; humanities seminar on Social “Otherness” (subaltern subjectivities)
· Supervised individual senior-year student mentor projects, Liberal Studies (BLS) program
· Served on elected and ad hoc faculty committees and task forces, notably Curriculum
· Organized panels, presented papers, pursued creative work, notably organized international conference on Queer Masculinities, Mount Ida College, 2000
· Served as faculty advisor to student clubs, notably Gay/Straight Alliance, film club, and Pointblank, the college literary magazine
Doctoral Studies / Dissertation 1989—1993
Hamilton College, Clinton, NY 1988—1989
Visiting Instructor German and Russian
· Taught German language and literature courses, all instruction in German
· Taught Russian language and literature courses, language instruction in Russian, literary modernism in English translation
Part-Time / Adjunct 1975—2009
Human Sexuality courses (third-year and graduate levels), Health Science Department, Worcester State College, Worcester, MA 1998—2000
First-Year Composition, Comparative Literature program, University of California, Berkeley, CA 1985—1989
Program Director, English as a Second Language summer program, Los Angeles campus, Academy of World Studies, San Francisco, CA 1984
German, lower division language courses, German Department, University of California, Berkeley, CA 1981—1983
English as a Second Language courses (all levels), German-American Institute, Tübingen, Germany 1975—1979
CREDENTIALS
Instructor, California Community College, Language Arts, German, Humanities , 1986
California Basic Educational Skills Test, (CBEST), 1984
EDUCATION & TRAINING
Doctor of Philosophy in Comparative Literature, University of California at Berkeley
Master of Arts in Comparative Literature, University of California at Berkeley
Bachelor of Arts in Comparative Literature, State University of New York at Albany
Certificate of Thanatology, National Center for Death Education. Newton Centre, MA
Fulbright Fellow, Disease and Sexuality in German Culture, Cornell University, Ithaca, NY
Regents Fellowship, Netherlandic Studies, University of California, Berkeley
Certificat de langue française, Extension universitaire de la Sorbonne, Paris, France
Post-baccalaureate student (full-time), Eberhard-Karls-Universität, Tübingen, Germany
Academic Year Abroad Program, Julius-Maximilians-Universität, Würzburg, Germany
Rotary International Exchange Student, Mülheim-an-der-Ruhr, Germany
WORLD LANGUAGES
English, German (native, near-native fluency)
French, Russian, Dutch, Latin (reading, writing, lesser speaking proficiencies)
Spanish (one year)
CREATIVE PROJECTS
Art Exhibition Bear Icons and Beyond series, curator
· Washington Plaza Hotel, Washington, DC, November 2002
· Crown & Anchor Inn, Provincetown, MA, July 2001
· The Gallery, Mount Ida College, Boston, MA, March 2000
· National Museum of Lesbian and Gay History, New York, NY. April‑May 1999
Publications, book-length
Queer Masculinities, special issue of Men and Masculinities. Les Wright, guest editor. 7:3 (January 2005): 243-320.
The Bear Book II: Further Readings in the History and Evolution of a Gay Male Subculture. Les Wright, ed. Binghamton, NY: Haworth Press, 2001
The Bear Book: Readings in the History and Evolution of a Gay Male Subculture. Les Wright, ed. Binghamton, NY: Haworth Press, 1997
Publications, chapter or article-length
“San Francisco.” Queer Sites: Urban Histories of Gay Male Experience, David Higgs, ed. New York: Routledge 1999
“The Genre Cycle of German Gay Coming-Out Films, 1970-1994.” Queering the Canon: Defying Sights in German Literature and Culture. Chris Lorey and John Plews, eds. Columbia, SC: Camden House, 1998 (311-339)
"Gay Genocide as Literary Trope." AIDS: The Literary Response. E.S. Nelson, ed. New York: Macmillan/Twayne, 1992 (50-68)
"Clinton, New York." Hometowns: Gay Men Write About Where They Belong. John Preston, ed. New York: Dutton, 1991 (137-52)
(complete list of publications available upon request)
Gail EdwardsPosted 4/6/2009To whom it may concern,
Although so far my experience has been in music, I am willing to branch out and try other things. I would be a great administrator or organizer.
Gail Edwards
(650)359-5668, email:flutege@sbcglobal.net
www.gailedwardsflute.com
Career Objective: To use my extensive experience as a performer, teacher and administrator to share my joy of music and the arts with others.
Summary of Qualifications:
•Innate ability to work with others of all ages, backgrounds and skills both within and outside the music industry.
•Ability to research, hire and manage other musicians, vendors, school administrators, students and support personnel.
•Create and organize events and programs from the ground floor through completion.
•Multi-task all aspects of a program or event.
•Communicate effectively as a musician, teacher, colleague and administrator.
•Gain the cooperation and commitment of others.
MUSIC ADMINISTRATION EXPERIENCE:
Bay Area Flute Fair Founder & Director 2006-current
Event creation & programming, venue research & booking, logistics, faculty/staff research, hiring & management, creation & distribution of advertising materials, presenter, bookkeeper, volunteer coordinator, fundraiser
Keyboard Productions Non-profit Board member 2005-current
Seaside Summer Music Academy Founder & Director 2000-2005
Faculty/staff research, hiring & management, venue research & booking, fundraising/grant writing, logistics, creation of advertising & concert program materials, music library acquisition and maintenance, concert programming, teacher, volunteer coordinator
Pacifica Cultural Arts Commission 1995-2001
New Albion Records Score Reader 1995-1999
New Century Chamber Orchestra 1994-1999
Orchestra Manager/Librarian/Artistic Advisor
GRANTS & AWARDS:
Brannen-Cooper Foundation Grant 2008 & 1999
Individual Artist Grant 2000 & 1997
Community Artist Grant 1997-1999
See’s Candies Endowment 2000-2005
Dolphin Community Benefit Fund 2000-2005
Kaiser Permanente Community Fund Grant 2000-2003
Northern California Grantmakers, Summer Youth Project 2000-2005
TEACHING EXPERIENCE:
City College of San Francisco, Substitute/Masterclass presentor 2008-current
Golden Gate Philharmonic, Youth Orchestra Coach 2007-currrent
University of San Francisco 2002-current
San Francisco State University Flute Choir Director 2000-current
School of the Arts (High School), San Francisco 2000-current
GEMS (Gail Edwards Music Studio) Studio) 1979-current
EDUCATION:
San Francisco Conservatory of Music, Graduate Assistantship Master of Music
San Francisco State University Bachelor of Arts, Performance resume and references provided upon
Larry ChandlerPosted 3/31/2009Larry Chandler
1326 The Alameda, #163, San Jose, CA 95126
o: 707 200-4373 | c: 805 260-8799 | f: 707 637-8254 |
Wine Editorial | Sales | SEO Marketing | Winery Support Services
November 2006 to February 2009
eWinerySolutions.com 1957 Sierra Ave., Napa, CA 94558
Website Manager. Project Manager building websites for wineries in Napa,
Sonoma and throughout the US and around the world January 2008 thru
December 2008. Prior to 2008, Project Manager for eWinerySolutions’ Wine
Syndication program. Managed and marketed wines and wine clubs for 3rd party
retailers and affinity groups, such as iGourmet, USC Alumni Association,
James Beard Foundation, and Lufthansa Airlines. Wrote the wine column
“Personal Wine Advisor.”
Feb 2005 to November 2006
Fess Parker Winery and Vineyards 6200 Foxen Canyon Road, Los Olivos, CA
93441
Wine Educator: Provided staff training and public education in the sensory
evaluation of wine, winery history, and winemaking and vineyard practices.
Offered tours and wine tasting to wine industry personnel and to the public.
Posted receipts, run reports, counted and closed registers at end of day
when requested.
July 2000 to July 2004
Morrell & Company Wine Emporium 1 Rockefeller Plaza, New York NY 10020
Salesperson in this noted 6,000 item high-end wine shop in New York's
Rockefeller Center. Offered recommendations, suggestions and wine and food
pairings to customers based on their preferred styles and budget. Provided
tastings for customers, and discussed wine varietals and regions during
these tastings. Wine Buyer for Zinfandels for Morrell. Made purchasing
decisions for this varietal based both on tastings and price-points and
salability of chosen items. Wrote tasting notes for the catalogs and the
weekly email newsletter.
Webmaster for www.morrellwine.com: Developed the current website in
partnership with web host Evocative, Inc. (Berkeley, CA). This new website
immediately produced sales in excess of 30% over the previous
morrellwine.com site. Maintained daily inventory including vintage updates,
added new items, created promotions, broadcast weekly newsletter of featured
wines. Provided customer service and support via phone and email for all
website orders, including wine recommendations, replacements, and problem
resolution. Reported directly to the CEO. Provided freelance support for
the Morrellwine.com website from California between September 2004 and
December 2004.
Provided support for two wine clubs: the Italian Wine club run in
partnership with La Cucina Italiana Magazine, and the V Foundation Wine
Club, a joint venture with the V Foundation, a charitable organization based
in North Carolina. Helped plan setup and operation of the Morrell eBay store
from 2002 to 2003. Poured wine for the many wine events, fairs and
festivals, both public and private that Morrell is noted for. Sponsors of
these events included Bon Appetit Magazine Wine Fair, Deutsche Bank, CD101.9
Jazz Radio, Roundabout Theater, and Morrell and Winery Portfolio Tastings,
all in New York.
April 1989 to July 2000
Shadow Technologies, Inc. Millburn, NJ 07041
Owned, operated and was president of this computer software consulting
corporation, providing type, graphics, database, and website services to
companies operating in the New York metro area, including HBO, Belier Press,
Empire Blue Cross and others.
Provided automatic data transfer direct mail programs for HBO, which allowed
values in a field to determine the graphic appearance of tailored direct
mail advertising for each of their affiliated cable systems. Previously,
when manually typeset, a typesetter produced 10 proofs per hour. My program
enabled nearly 1,000 typeset proofs per eight-hour day, saving the cost of
freelancers and allowing much shorter lead times for direct mail campaigns.
Also created automatic physician lists from a database for Empire Blue Cross
of NY, enabling their subscribers to receive frequent updated lists in
readable printed formats without the expense of additional keyboarding.
Prior to 1989
State University of New York F.I.T. Campus, NYC. Adjunct instructor of
typography for the State University of New York Fashion Institute of
Technology’s undergraduate students. Also taught adult extension classes in
typesetting and graphics.
This resumé is current as of April 2009.
Patrece Michelle BryanPosted 3/29/2009Patrece Michelle Bryan
cell: 310.863.6948
patrecebryan@yahoo.com
OBJECTIVE:
A strategic position where my corporate and agency expertise in management, branding, marketing, and business development will be leveraged.
PROFESSIONAL EXPERIENCE:
8.08 - Present
Director of Strategy and Business Development (Contract), The GuildSF
San Francisco, CA
Lead strategic planning, account management and business development functions for marketing and branding consultancy specializing in early stage start-ups. Write creative strategies. Consult on corporate communication programs. Negotiate contracts and develop statements of work. Identify opportunities to grow business and direct company-wide efforts to generate revenue. Oversee program and project management.
Brands: Silicon Valley Bank, Perricone M.D., Aster Data Systems, Trusted ID, iSkoot, The Business of Being Born
6.07 – 5.08
Account Director, GreySF
San Francisco, CA
Owned the SanDisk relationship. Managed the strategic and creative development of the Sansa® website and e-commerce store. Developed financial forecasts, managed budgets and drove revenue. Led strategic development of a TV spot and two integrated, global campaigns – digital, radio, print and out of home. Collaborated with Director of Brand Management to develop qualitative and quantitative research for global branding initiative. Directly supervised a Management Supervisor, Account Supervisor and Assistant Account Executive while leading a 15 person cross-functional team.
8.04 – 5.07 Freelance Brand Strategist
Los Angeles, CA
Developed brand positioning, personality and creative strategies. Wrote creative briefs to lead development of integrated campaigns. Designed and analyzed research to uncover insights. Wrote advertising objectives and strategies. Ensured corporate communications in line with overall brand positioning. Managed teams in development of advertising: TV, interactive, radio, print and direct mail.
Brands: GlaxoSmithKline, Gateway, Foster Grant, C-COR
Clients: Curtis Analytic Partners, Woo Agency, M1 partnership
11.01 – 7.04
Communications Director, Service Employees International Union (SEIU)
Los Angeles, CA
Developed communications plans and led strategic research efforts. Directed campaign branding and outreach efforts, including pitching media outlets and writing all materials: speeches, talking points, testimonials, brochures, ads, and a monthly newsletter.
5.00 – 11.01 Director of Strategic Planning, Boom Advertising
Los Angeles, CA
Performed in-depth category analysis of Client industries to develop marketing plans. Wrote strategic briefs for creative development. Project and account management.
3.99 – 5.00 Director of Marketing, Justice Telecom
Culver City, CA
Created Brand personality, attributes and style guide to rename and reposition Justice Technology Corporation. Identified priority markets, defined target audiences, developed sales strategies. Established marketing partnership with Cisco Systems. Wrote press releases, pitched stories. Developed website, wrote copy.
9.98 – 3.99 Freelance Sponsorship Product Manager, Quokka Sports.com
San Francisco, CA
Created, priced and marketed sponsorship programs for online sports broadcasting website. Directed sales strategies. Consulted on revenue generating opportunities.
3.98 – 9.98 Freelance Associate, Strand Marketing
San Francisco, CA
Designed and managed direct marketing programs for technology clients, including Adobe.
11.96 – 2.98
Senior Account Executive, Anderson & Lembke (McCann-Erickson)
San Francisco, CA
Managed Microsoft interactive and print advertising campaigns to launch brands Internet Explorer 4.0, Expedia, Sidewalk (now CitySearch), CarPoint, Encarta, Money 98 and Intellimouse.
10.93 – 9.96
Account Executive, Leo Burnett Company
Chicago, IL
Managed advertising for Philip Morris new products and discount brands, Cambridge and Alpine. Developed monthly direct mail acquisition and loyalty programs.
Account Executive
Managed Procter & Gamble account and developed a strategic platform to launch Crest Complete toothbrush. Led creative development and production of TV, radio and print advertising.
Assistant Account Executive
Led Ameritech creative development and production of monthly consumer promotions that included TV, radio, print, direct mail and DRTV.
Client Service Associate
Designed in-store launch for the Reebok Instapump. Created on-premise promotions for Keebler, Unocal and Heinz 57.
EDUCATION:
1989 - 1993
Amherst College
Amherst, MA
BA, American Studies, Cum laude. Ford Foundation grant awarded for honors thesis: The Portrayal of African-American Families in Television Sitcoms. Varsity soccer: Four-year starter. The Amherst Student: Sports Columnist. Psi Upsilon Fraternity: Vice-President. The Elastic Waistband: Saxophonist.
Spring 1992 Universita per Stranieri
Siena, Italy
Studied Italian language, culture, and film.
INTERESTS:
Music appreciation and performance of saxophone and guitar. Film, creative writing and great literature. Global travel.
References available upon request.
Marguerite Pakozdi - PMPPosted 3/27/2009MARGUERITE PAKOZDI - PMP
San Francisco, CA
email: mpakozdi@sbcglobal.net
Results-driven project manager with 10+ years experience delivering and enhancing web-based applications in an outsourced environment. Skilled in balancing multiple business demands, assessing risks, and understanding long-term impacts over a wide range of technical applications and services. Superior, versatile communicator who conveys the message succinctly and is the catalyst for user friendly technology, practical decision making, and effective risk management. Ability to translate and negotiate complex business requirements from divergent departments for an optimal fully-functioning solution.
Proven key core qualifications include:
* Technical Application Management
* Problem Identification Resolution
* Technology & Business Release Management
* Application Analysis & Strategy
* Project Management
* Process Analysis Redesign
* Web Content Management
* Business Relationship Management
* Strategic Third Party Application Management
* Team Management
* Vendor Management
* Training and Development
Professional Experience
Washington Mutual Card Services, Pleasanton, CA 2004 to 2008
Senior Project Manager / Web Applications Specialist
Managed application portfolio of internal and external facing web based applications.
Directed and coordinated off-shore development and testing teams of up to 10 employees for application upgrades, new releases, and product maintenance. Directed all IT resource planning, budgeting, and operational initiatives for Vignette Web Content Management Suite and KANA Email Response.
* Set strategy for the application selection, purchase, implementation, and migration of data to Vignette Web Content Management Suite, supporting 7 web portals, and 6 business units. Budget $3.5 million.
* Recouped 3½ FTE in technology work time and allowed for customer service outsourcing through intranet support sites re-design and Vignette Web Content Management implementation.
* Managed all projects for KANA Email Response, including custom development and major upgrade from v 6.5 to v 9.1. Budget $656,000.
* Trained vendor development and testing teams in two off-shore locations.
* Coordinated all OS upgrade activity for applications, including hardware sizing and procurement, customization, testing, and release schedules.
* Set strategy for new search application purchase, implementation, and customization.
* Established an automated workflow change control process across business enterprise.
* Led, planned and coordinated complete web re-designs of Intranet and Internet sites.
* Supported application changes in response to Company acquisition and application integration.
Providian Financial, San Francisco, CA 1997 to 2004
Project Manager
Formulated and established the business strategy for initial Intranet implementation. Managed business knowledge assets. Responsible for selecting, hiring and supervising 6 FTE’s. Managed design, development, and maintenance of 2 division portals and 26 sites with over 5,000 daily users resulting in annual savings of $1.7 million.
* Automated company processes to allow for successful operations expansion to 5 U.S. and 2 global locations within 2 years.
* Coordinated revolving project plans for 26 different Intranet sites to support effective and efficient development.
* Implemented pro-active change control process across business enterprise.
* Worked with business partners to identify and implement technology needs.
* Planned and executed the development and expansion of server environment.
* Developed and maintained web standards and guidelines.
* Set direction and vision for staff while integrating strategic and architectural direction of business Intranet.
* Served as Intranet consultant to 25 Content Providers across 6 departments.
* Managed projects through all aspects of System Development Life Cycle.
Providian Financial, San Francisco, CA 1996 to 1997
Trainer
Developed the curriculum and trained staff in three departments on systems applications, business knowledge, job duties and proprietary applications.
* Developed and maintained training materials for three business areas.
* Developed and presented training programs.
* Represented department on the development of new computer applications.
* Developed and coordinated departmental training for new computer application.
Sales Experience
Harry Mason Design Studios, San Francisco, CA 1994 to 1995
Sales Manager
Ranked #1 in store sales, 1994. Responsible for company assets inventory. Promoted to management after 3 months. Supervised sales staff.
Audrey Jones, Inc., San Francisco, CA 1992 to 1994
Supervising Manager
Ranked in the top 10 % in sales for a nationwide chain of 67 stores. Supervised staff of 4 employees.
Skills/Tools
* Vignette Web Content Management Suite
* KANA Email Response (intelligent routing)
* Windows Office Suite 2003
* Unix and Wintel
* iRise Studio
* Microsoft Project
* Visio
* IIS and BEA
* Web Trends
* Adobe Acrobat
* JavaScript
* Autonomy Search
* Visual Source Safe
* PVCS
* HTML, CSS, JSP, XML
Education
State University of New York, New Paltz
* Post Graduate, Administration and Supervision
State University of New York, Cortland
* Bachelor of Science, Psychology
ITIL Certification
PMP Certification
Liz KennedyPosted 3/26/2009LIZ KENNEDY
(415) 336-2837
lizkennedysf@yahoo.com
OBJECTIVE
Committed to working collaboratively in a non-profit organization utilizing my extensive background and skills while fulfilling my passion for social change.
PROFESSIONAL EXPERIENCE
Certified Massage Therapist, Bay Area, CA
Freelance Massage Therapist, 2006 – Present
• Perform an average of four therapeutic massages daily five days a week to a diverse clientele, including those at Quan Yin Healing Arts Center and in Private Practice and previously to those at Odwalla, Inc., Earth and Sky Oasis Spa.
• Educated diverse clientele, including persons living with cancer and HIV/AIDS, in using efficient body mechanics, stretching for their specific needs, holistic pain management, injury prevention and rehabilitation.
• Built a strong, recurring client base at each site, which has created a higher volume of weekly appointments by 30% and increased referrals.
Catholic Charities & Children’s Youth Services, San Francisco, CA
Activities & Volunteer Coordinator, Rita da Cascia, 2003 – 2006
• Developed an on-going daily activities program that increased client participation by 60% within the first year.
• Planned and implemented developmentally appropriate activities for the different groups of children between the ages of 3 and 18, thus introducing them to new experiences to keep their minds and bodies active and to provide opportunities for them to build connections and community, including:
• Organized activities for the mothers living with disabling AIDS with a focus on keeping them connected in the community while having a safe place to share their difficult experiences of living with the disease, which resulted in motivating 20% of them to return to school and the work force. Some of the activities included:
• Recruited, trained and managed volunteers and staff to assist with the activities program.
• Built strong bonds with the families in the program in order to best understand their needs and provide services accordingly.
Edgewood Center for Children & Families, San Francisco, CA
Primary Intervention Aide & Program Assistant, Harvey Milk Elementary School, 2001 – 2003
• Assessed children in the classroom environment to determine eligibility for the Primary Intervention Program, which is a school-based mental-health program that provides play therapy as an outlet for children who have trouble engaging in the classroom.
• Created a safe environment as a non-directive play therapist, for children to work through their social blocks using their imaginations and creativity, which had a high success rate helping the participating children better integrate into the classroom.
• Acted as a child advocate and liaison between the children, teachers and school staff.
• Assisted Program Director and staff with administrative support, including; typing documents, answering switchboard phones, managing petty cash funds, kept the program calendar and handled all scheduling for the departmental directors, project coordinating and maintained office and program supply stock and ordering.
• Maintained contracts and program documents with Principals of the S.F. Unified School District for the district-wide program.
Independent Child Care, San Francisco, CA
Child Care Provider, 1998 - 2001
• Worked in partnership with the parents of two different families to provide consistent care and set clear boundaries for the children.
• Fostered a healthy environment, where children were challenged to learn and grow while being nurtured and supported.
• Planned daily activities to educate and encourage different aspects of the children’s development, including: play dates with other children to acclimate them to various social situations, visits to the library to promote an interest in books and reading, free play time to engage their imaginations and creativity and plenty of time to run around outside at parks, beaches and in their own backyard to build an appreciation of nature and to help them better focus on other tasks by offering an opportunity for exercise.
Law Offices of Sarah Davis, San Francisco, CA
Administrative Assistant 1997-1998
• Upheld outstanding client rapport by maintaining verbal and written correspondence with clients and other law firms.
• Handled all administrative tasks including; client paperwork, incoming contracts and payments, managed and conducted upkeep of the confidential client database (name of database), tracked legal documentation, maintained and ordered office supplies, managed the confidential client databases; tracked legal documentation, scheduled meeting and answered phones.
• Assisted family law attorney with the organizing and preparing of files and documentation for court dates.
• Acted as the liaison between the City Clerk’s Office and attorney, Sarah Davis.
Physiotherapy Associates, San Francisco, CA
Office Manager 1996-1997
• Supervised and trained physical therapy aides staff and administrative assistants.
• Processed invoices, client payments and weekly deposits.
• Managed monthly accounts receivable and bill payments, (Quickbooks? Or other database?)
• Worked directly with clients, giving instruction about necessary exercise protocols and supervising use of the CYBEX computerized equipment and aquatic therapies.
• Assisted physical therapists by: transcribing client notes, maintaining client files, handling correspondence between physical therapists and doctors and scheduled appointments.
EDUCATION
World School of Massage, San Francisco, CA
170-Hour Massage Therapy Program, Completed February 2006
San Francisco State University, San Francisco, CA
B.S. in Kinesiology, Minor in Holistic Health, Graduated May 2001
City College of San Francisco, San Francisco, CA
Kinesiology Prerequisites, Completed May 1999
Pennsylvania Community College, Abington, PA
Health Alliance Prerequisites, Completed 1994
References available upon request.
Armel CrockerPosted 3/26/2009ARMEL CROCKER
armel@armel-crocker.com
PROFESSIONAL SUMMARY
Tenured Healthcare Executive with twenty plus years progressive healthcare consulting across all functional areas, regional and national management, MCO’s , HMO’s and IPA sales/marketing and sales management / business development experience in health care, physician practice and specialty disease specific industry. Extensive background and knowledge in business and marketing plan development, short term and long term sales cycle, consumer acquisition, physician relations, clinic operations and practice acquisition, contract negotiations, healthcare e-commerce and profit optimization. Offering exceptional skills in healthcare relationships, e-commerce development, new territory development, creative business collaboration, merger and acquisitions, strategic planning, execution, organizational and leadership ability helping clients build value, manage risk and improve performance. Experienced in product sales/marketing, consumer service-related sectors of HCO’s, specialty disease specific physician practices and e-commerce pharmacy/lab /notes/radiology solutions, HIPPA and JACHO compliance. Developed a focused e-commerce prescription/lab enterprise process design application platform solution for specialty pharmacy retail and mail order division.
PROFESSIONAL EXPERIENCE
December 2006-January 2008:
Vice President Medical Services Planned Parenthood Golden Gate, SF, CA., directed all aspects of the Planned Parenthood Golden Gates medical services department including financial viability and compliance with regulations and requirements of Planned Parenthood of America (PPFA), federal, state and county agencies. Responsible for operations and oversight of eight clinics, two satellite clinics and various off-site express sites located throughout Marin, Sonoma, Mendocino, San Francisco, San Mateo and Alameda counties which house ~ 150 medical office staff. Supervised the clinic managers and programs of Women First, PPGG’s centralized call center and the San Rafael Lab. Monitored, evaluate the policies and procedures systems that facilitated the effective and efficient operation of clinic services and the centralized call center. Developed and evaluated medical centers systems and procedures necessary to meet the regulatory standards of the State of CA, PPFA, and other regulatory bodies. Developed and implemented while continuously evaluating a twenty four million dollar annual operating budget. Ensured that medical protocol and procedures were in compliance with required standards and regulations of PPFA, federal, state and local agencies. Collaborated directly with the Chief Medical Officer on program development and department oversight. Directed PPGG’s medical risk management and quality assurance programs. Facilitated plans assigned and directed work on strategic projects and direction of Medical Services department. Worked with the External Affairs Department to develop and implement marketing strategies to promote medical services.
January 2003-November 2005:
President, Minority Owner, Interactive Digiscript Inc., overall leadership across the company in the areas of e-strategy, business development, sales, practice acquisition, e-pharmacy relations and patient acquisition. Specific responsibilities include web based application development and implementation, development of corporate sales and marketing strategy and leading the annual strategic planning process. Responsible for implementing healthcare e-commerce proprietary applications within a pre-defined work plan and rapid delivery methodology. Acquired agreements with private, public and IPA medical practice groups for beta testing of InterActive DigiScript e-prescription and laboratory values web based health information delivery platform enterprise solution. Contracted with state Universities, Municipal Medical Clinics and private medical practices in CA, FL, TX and NY. Executed new business prospects for Digiscript from concept to initial beta execution, full roll out driving sales productivity and increasing revenue. Oversaw large, complex professional and consumer based customer relationships. Structure tailored solutions for the customers bringing together assets from multiple business units. Merger and acquisition leadership. ( non-compete requirements achieved)
March 2001- January 2003:
Director of Business Development, AIDS Healthcare Foundation, Los Angeles CA. Collaborated with the key directors of AHF divisions, Positive Healthcare (HMO), AHF medical clinics, pharmacies, hospice and clinical trials. Identified and promoted new lines of business for AHF, such as e prescribing and EMR. Advanced and further developed AHF lines of business, including but not limited to physician practice acquisition, pharmacy acquisition, and managed care plan (HMO), e-commerce engagements, pharmacy retail operations, retail thrift shop (Under One Roof) and international programs. Development of AHF owned and operated physician practice clinics (healthcare and pharmacy sites). Development and maintenance of specialty provider network. Negotiated contracts for health network ancillary services supporting new and existing practice sites. Identified new opportunities for Medicaid and MCO’s managed care contracts. Initiated and designed the development of new pharmacy division opportunities with McKesson, Cardinal and CVS. Assisted with the development of AHF’s international division.
August 2000 – January 2003:
Consulting Director Operations & Business Development, RxUnlimited Pharmacy, San Francisco, Los Angeles and Beverly Hills CA. Operations, Marketing, Business Development, and Sales responsibility for California. Focused exclusively on chronic disease specialty retail pharmacies. Facilitated disease specific programs appropriately manage high cost chronic diseases. Identified opportunities to initiate and expand revenue through targeting high potential patients/clients, consumers, manage team-based identification and prioritizing of new business with major MCO’s, HMO’s and IPA’s. Developed and implemented strategies significantly increase community presence including segmentation and identification of community non-profits and physician practices securing market presence. Created strategy to increase e-commerce sales to existing client, consumer base by identifying top prospects for cross selling.
1998 – August 2000:
Director of Operations and Business Development, CuraScript Pharmacy, Inc., Orlando FL. Marketing, Business Development, and Sales responsibility for WA, OR, CA, HI, CO and NV. Focused on driving revenue from disease specialty retail pharmacies. Identified opportunities to initiate and drive revenue through targeting high potential patients/clients and consumers, manage team-based identification and prioritizing of new business with majors MCO’s, HMO’s, IPA’s and Pharmaceutical companies. Developed and implemented strategies significantly increasing community presence including segmentation and identification of CBO’s, community non-profits and physician practices securing market presence. Concentration of start-up and implementation of disease specific programs for specialty injectables and pharmacy. Created focused strategy to increase e-commerce sales to existing client base by identifying top prospects for up selling.
COMMUNITY and VOLUNTEER
November 2001-January 2003:
Council Member and Chair of Emerging Populations, HIV Prevention Planning Council (HPPC), CDC (Center for Disease Control). The task force that guides HIV prevention in San Francisco, along with the San Francisco Department of Public Health (DPH). HPPC is responsible for investigating and targeting populations which are in greatest need of HIV prevention services, as well as determining the best coarse to meet those needs are. The DPH, in turn, is responsible for funding programs and services that match the HPPC's decisions. This was a volunteer community position.
INTERNSHIP
1989 A.I.T., McClure Convalescent Hospital Oakland, CA. OBRA and Title 22 literate in all aspects of SNF's. Eldercare Intern, Office of Senior Health Services, Department of Public Health, San Francisco, CA.
EDUCATION
1990 University of North Texas, Denton, TX. MS Gerontology
1980 Texas Wesleyan University, Fort Worth, TX. B.B.A. Management
Marlene CookPosted 3/25/2009To whom it may concern:
I am interested in any proofreader or copy editor positions
that may be available. I have a wealth of experience
proofreading and editing consumer and technical
publications, promotional and informational booklets,
computer-related reviews, advertising and marketing
materials, and financial and legal documents. From
these experiences, I have acquired first-rate
organizational and interpersonal skills, the ability
to prioritize and multitask and project management
expertise. I am proficient in the following areas:
fact checking; researching material; and writing copy.
My employers have found me to be well organized,
detail-oriented and accurate.
Please see my text resume pasted at the end of this
email. I look forward to talking with you soon.
Sincerely,
Marlane Cook
{resume to follow}
Marlane Cook
432 Rich Street
Oakland, CA 94609
510.652.9203 home
510.703.4006 cell
mecook5@yahoo.com
PROFESSIONAL EXPERIENCE
~ OFF THE VINE MAGAZINE, NAPA, CA
Web Editor, 2009-ongoing
• Edit wine articles for online magazine.
~ ELS ARCHITECTURE AND URBAN DESIGN, BERKELEY, CA
Administrative Assistant, 2006-2008
• Performed administrative tasks for 65-person firm.
• Proofed and edited documents submitted through
marketing department.
• Maintained libraries and sample product libraries.
• Created more efficient solutions to office organization.
• Handled all property management issues.
~ WESTED, SAN FRANCISCO, CA
Proofreader, 2005-2006
• Proofread and edited K-12 standardized educational
assessment tests.
• Performed quality assurance procedures throughout
multi-phase editorial phase.
~ CHRISAD, INC., SAN RAFAEL, CA
Proofreader, 2005
• Proofread and edited marketing materials, newsletters,
manuals and website for direct-mail advertising agency.
• Created centralized style sheets for designers
to utilize.
~ MORRISON & FOERSTER, SAN FRANCISCO, CA
Legal Proofreader, 2003-2004
• Proofread and edited a variety of documents.
~ WILSON SONSINI GOODRICH & ROSATI, PALO ALTO, CA
Legal Proofreader, 1998-2002
• Proofread a wide variety of legal documents, editing or
providing editorial suggestions as appropriate.
• Performed quality assurance procedures:
corrected errors in mechanics, format and
content; typographical errors; improper English.
• Trained and mentored newly hired proofreaders.
~ THOMSON REUTERS, SAN FRANCISCO, CA
Copy Editor, 1995-1998
• Reviewed and edited legal summaries on new and
amended state regulations.
EDUCATION
University of Kansas, Bachelor of Science
Computer skills: Microsoft Word, Excel, PowerPoint
Veronica M. ElzePosted 3/24/2009VERÓNICA M. ELZE
(505) 980-4543 cell
(650) 386-1437 home
Veronica@Olamic.com
OBJECTIVE
Position where my analysis, design and/or managerial skills will help an organization to meet or exceed internal and external expectations.
EXPERIENCE
Designer/Developer
USA 2008-Present
OLAMICSTUDIOS.COM
Manage my own freelance work as a business consultant, graphic designer, electronic file formatter, and web programmer. Produce project proposals, market my services, perform presentations, and utilize my interpersonal skills to network with professionals from small and large companies to solicit new business.
Technical: Adobe PhotoShop & Acrobat, Macromedia Dreamweaver, Microsoft Word / PowerPoint / Excel, PHP, CSS, XHTML
RMS Functional Consultant
San Jose, CA 2008-2009
EDGEROCK TECHNOLOGIES
Analyzed change order requests and designed optimal or flexible solutions. Solutions included report conversion of slow-running crystal reports to efficient SQRs and improvement of Post Office address verification percentage. Documented design specifications and unit test results. Worked effectively with technical staff and trained new staff on design and QA techniques.
Technical: PeopleSoft RMS, PS Application Designer, SQR, Crystal Reports, SQL Server Mgmt Studio 2005, VeriMove Access
Solution Architect
Nashville, TN 2007-2008
LIONWERX
Communicated with client software users and technical staff to extract business requirements and define solutions for web based software. Supported the implementation and maintenance of customer information systems by traveling to client office or remotely. Tracked project deliverables, drove measurable results in targeted areas, documented solutions and relayed them to project members executive, technical, and business experts. Led project team meetings to steer consensus on targeted solutions. Performed training presentations for up to 16 users and technical staff.
Technical: Oracle CC&B, PS RMS, Microsoft Word / Excel / PowerPoint / Outlook / Project / Access, WebEx, Cisco VPN
Application Systems Consultant
Rochester, NY 2007
BLUE HERON CONSULTING
Evaluated customer needs and designed solutions to support. Participated in gap analysis sessions to identify areas for improvement. Assisted management with RFI/RFP responses. Produced material to aid in the advancement of company business processes. Provided support for existing customer information system applications and programs as required.
Technical: Oracle CC&B, SPL CorDaptix, Microsoft Word / Excel / Outlook / Project, Crystal Reports
Systems Architect
San Francisco, CA 2006
SPL WORLDGROUP
Supported professional services in solving business problems. Captured client business requirements to specify system, application or process designs in a way that include client personnel and executives in order to implement a cost-effective solution. Specialized in techniques, policies, tools and methodology directly related to leveraging out-of-the-box functionality of SPL CC&B software. Responsible for planning, conducting and documenting analysis of customer business requirements. Led configuration and training workshops.
Technical: SPL Customer Care & Billing, PeopleSoft Customer Information System, Microsoft Word / Excel / PowerPoint
Project Management Assistant
& Programmer Analyst II
Albuquerque, NM 2004 – 2006
CITY OF ALBUQUERQUE
Executed systems analysis and programming tasks in the development, implementation and support of information systems. Analyzed information system and user needs to provide recommendations and deliver support. Worked closely with Change Management and IT to clarify requirements as needed throughout all phases of design, development and testing. Followed standard System Development Life Cycle to complete quality products that serve over 180,000 water utility customers. Administered cross-functional plans for project rollouts, communication efforts, schedules, supplies, travel, meetings, minutes, and progress reports. Used a central database to track problem reports from submission to resolution. Utilized process and systems analysis to build business process models for PeopleSoft Customer Information System As-Is and To-Be states using data flow diagramming tools.
§ Led training team from design of training material, through scheduling and classroom delivery, to surveying results.
§ Developed all customer letters using SQR programming for print as well as on demand viewing for CSRs.
§ Successfully implemented a customer information system that replaced a city-wide utility billing system.
§ Organized and executed business unit training and simulation/stress Testing to prepare for system implementation.
§ Deployed customer-facing web portal configured for public to view and pay utility bills.
Technical: PeopleSoft Revenue Management System (CIS) / SQR / Application Designer / Data Mover, JavaScript, KSH, PeopleCode, Proforma Provision, Microsoft Word / Excel / Access / Project / PowerPoint/SharePoint, Adobe Acrobat, Oracle 9i – JDeveloper, SQL Plus, ER Assistant, SQL Loader
User Support Analyst
Albuquerque, NM 2003
UNIVERSITY OF NEW MEXICO
Provided technical assistance and maintenance support to Telemedicine departmental business units. Performed individual and group training on computer hardware and software. Captured and analyzed data; prepared scheduled and special reports; maintains program/project records and statistical information.
§ Participated in research projects to set new technological and service directions in telemedicine.
§ Designed asset tracking and scheduling database system with improved efficiency and ease of maintenance.
§ Redesigned departmental web site to improve ease of navigation and quality of information.
Technical: HTML, Microsoft Word / Excel / Access, Lotus Notes, Macromedia Dreamweaver / ColdFusion, Unix-Solaris
Project Manager
Albuquerque, NM 2001 – 2003
SCLERA MEDIA
Managed web and database design projects for development including maintenance and backup/recovery plans. Offered digital photography, photo enhancement, video recording, video manipulation, print work, database design, web programming, and marketing services. Created, responded to, and delivered project proposals with the most effective development and cost strategy.
§ Designed business and non-profit web sites to provide quality branding and a valuable online information source.
§ Generated and implemented business and strategic plans for small businesses.
§ Completed database upgrade projects to enhance performance, usefulness and scope of information.
Technical: Microsoft – Access, Excel, Word, PowerPoint, Outlook, Project, Visio, FrontPage, Data Sources
Adobe – PhotoShop, Acrobat Professional, PageMaker, Image Ready, Premiere
Macromedia – Dreamweaver, Authorware, Flash, Director, ColdFusion MX
Management & Technical Support
Rio Rancho, NM 1997 – 2002
GATEWAY
Customer Care Manager 12/1999 – 3/2002
Managed 21+ English and Spanish speaking employees to the highest level of technical customer support. Ensured records, training, and financial resources facilitated operational and financial success. Prepared department performance reports, payroll, and other multimedia projects as established. Developed training tools for new employees and those aspiring to climb a career ladder. Responsible for hiring and disciplinary functions. Team Leader of Quality Assurance Project to improve call center operations.
§ Motivated and directed sales and performance of staff to be within top 5% of all teams.
§ “Spotlight” award for excellence in management 2001.
Technical & Senior Technical Support Professional 12/1997 – 12/1999
Mentored a group of 12-32 employees to expert levels of hardware and software knowledge. Maintained valuable intranet web site. Functioned as a liaison between employees and management to identify areas for improvement.
§ Selected “Most Valuable Player” for teamwork in 1998 and 1999.
§ Developed innovative workshops to improve employee training through visual and hands-on applications.
§ Provided highest level of technical support over the phone to customers and maintained team intranet web site.
§ Utilized effective communication and problem solving skills to provide operative escalation support.
§ “Client Obviously Wowed” award for excellence in customer service in 1998.
Technical: PS Vantive, Microsoft Word / Excel / PowerPoint / Project, DHTML, XML, TCP/IP, LAN
Computer Technician
Farmington, NM 1996 –1997
SAN JUAN COLLEGE
Maintained networked computer system quality in offices and computer labs. Participated in reviewing and updating business processes in campus computer labs. Coordinated campus transitions, upgrades and next generation projects. Proactively prepared for future computer needs by identifying and reporting areas of risk/concern.
Technical: VAX, Unix, LAN, WAN, Microsoft Windows / Word, Visual Basic
EDUCATION
B.B.A. Management Information Systems expected 05/2009 online – 3.62 concentration GPA University of New Mexico (UNM) in New Mexico (Recent coursework in ASP.NET, Ajax & Technical Writing)
A.A.S. Computer Information Systems 8/2001 – 3.71 GPA with honors under Multimedia concentration at Albuquerque Technical Vocational Institute (TVI) in New Mexico (currently renamed to Central New Mexico Community College)
CERTIFICATIONS AND TRAINING
TVI Computer Information Systems with Multimedia concentration – Certificate
UNM Valencia Management – Certificate
Element K Harvard Manage Mentor: Project Management & Applying Leadership Basics
New Horizons Courses in the Microsoft Certified Database Administrator track
Gateway Desktop & Mobile Computer Hardware and Software Technical Support – Certificate
ACTIVITIES & AWARDS
Graphic Design Business Member – Synergy Resources, Albuquerque, NM 2008
Property Management Assistant – Candelaria Homes, Albuquerque, NM 2008
Property Renovations – Self-Directed, Albuquerque, NM 2006 – 2008
Sandia Out Professional Alliance – Founding Board Member, Albuquerque, NM 2005
Association of IT Professionals – President UNM Anderson, Albuquerque, NM 2003 – 2005
Microsoft Student Ambassador – UNM Region Rep VOLT, Albuquerque, NM 2003 – 2004
Hispanic Business Student Association – Webmaster UNM Anderson, Albuquerque, NM 2002 – 2004
Honor Society – Phi Theta Kappa TVI, Albuquerque, NM 1996 – 2001
Rick WeyrichPosted 3/24/2009RICK WEYRICH
68 Walter St.
San Francisco California 94114
Tel: 415-552-1226
Email: jrweyrich@yahoo.com
Summary
Product development manager with both merchandising and import manufacturing expertise for women's apparel brand. Strong organizational and strategic skills with the ability to present well-balanced product mix, develop and source new fabrics and production suppliers, and identify trends and opportunities for growth. Currently studying Cantonese language to enhance Asian cultural and business relationships.
Career History
KORET OF CALIFORNIA, Oakland, California
2005 - 2008
Import Production Manager
Managed import product development from final design to sample shipment for Merchandising teams. Assigned work flow to Asia suppliers--both established and new. Monitored production calendars and advised Merchandising teams of deadlines. Advised Merchandising and Design teams on current developmental costs in order to maintain margin objectives.
* Sourced new agent in Hong Kong for capabilities to accommodate enhanced sweater designs at current corporate margin requirements.
* Counseled merchandising and design teams on production options to meet new margin percentages mandated by upper management; resulting in a margin increase of 4%.
* Negotiated final costs with Asia agents and vendors on seasonal basis in order to meet required seasonal margin percentages.
1996-2005
Merchandising Manager
Merchandising Manager for women's apparel brands. Directed product development for open line and private label assortments from initial design concept through sample delivery and quarterly sales meetings.
* Presented seasonal, private label product mix to 15 regional buyers for Dillard's Department Stores on a quarterly basis for annual $30M in sales.
* Managed development of $16M in-house woven separates label and collaborated with sales force in merchandising presentations to specific clients.
* Directed merchandising and design team for introduction of new, open line, casual label. Advised and participated with sales team on unit forecasts and presentation of new label to potential clients resulting in sales of $3M per season.
* Monitored Design teams to ensure accurate and timely development schedule.
1992-1996
Assistant Merchandiser
Assisted Merchandising Manager and Design teams in adoption and development of career, knit, and sportswear collections by season.
* Ensured coordination between merchandising and major departments for cost estimates, production assignments, engineering specifications, import manufacturing, and sample line production through collaboration, influence, and mediation efforts.
* Monitored sample line production calendar and deadlines for quarterly markets.
* Analyzed and applied retail selling reports.
* Surveyed trends and trade shows: shopped stores in New York, Los Angeles, and southern markets.
Education
Southern Methodist University, Dallas, Texas
BFA, Film Production
City College of San Francisco, San Francisco, California
Cantonese Language Studies
San Francisco School of Art, San Francisco, California
Color Theory, Painting, and Drawing Classes
Computer Applications
Gerber PDM, Richter, IBM AS400, Justwin, Lotus Notes, MS Excel, MS Word
Community Affiliations
American Kennel Club (AKC), Licensed Dog Judge: Currently approved to judge Dalmatians, Italian Greyhounds, Tibetan Terriers, Lhasa Apsos, Bulldogs, and Poodles.
Show Chairman: Italian Greyhound Club of America. 2006 National show held in Northern California.
Koret of California: Team Leader for corporate participation in Aids Walk San Francisco, 1993-2004.
Gavin RynnePosted 3/24/2009Gavin Rynne
415-933-3611
San Francisco,CA 94112
gdrbiz@hotmail.com
Objective: Administration or Clerical Position.
Personal Summary:
* Over nine years of administrative experience at various levels.
* MS Office & internet literate with demonstrated ability to learn industry specific software.
* Thrives in and aims to foster a team environment.
Professional Skills:
Ability to handle & prioritize multiple tasks -
* Supervised busy entertainment venues, exercising time management to deliver high quality service to customers, staff & performers.
* Successfully employed flexibility and the ability to constantly re-prioritize to remain focused on meeting the needs and expectations of the customer.
Proven administrative abilities -
* Through multiple positions, designed and implemented procedures for functions such as cash handling, recruitment, stock ordering, invoicing and room bookings for busy venues.
* Experienced in archival and database work in a detail orientated environment.
Knowledge of computer programs -
* Microsoft Office Word & Excel.
* Industry specific software including ticketing, stock control & point of sale programs.
Education:
City College of San Francisco, AA (major in history) pending 1/09.
G.P.A 3.85. Awarded a place on the Dean’s List for spring 2008 semester.
University of Manchester, United Kingdom – course of study Economics & Politics
Employment History:
Registration Clerk Tradeshow Temps / Action Figures,SF,CA 2006 – present
Sales Associate Neiman Marcus, San Francisco, CA 12/03 – 4/05
Switchboard Operator Dept. of Health, London, U.K. 7/03 – 10/03
Section Manager Marks & Spencer, Beckenham, Kent, U.K. 12/98 – 3/03
Theatre Manager Gaiety Theatre, Dublin, Eire (Ireland) 12/97 – 8/98
Snr. Customer Service Mgr. The Ambassadors, Woking, Surrey, U.K. 9/94 – 12/97
Volunteerism:
Tutor for Home Away from Homelessness’ School House programme for middle school children from homeless families. 3/08 – present.
Archival assistant for the G.L.B.T. Historical Society, San Francisco. 5/08 – present.
Denise MauroPosted 3/24/2009Sr. Program Manager: Software/Web Development (Healthcare & Tech Exp)
DENISE MAURO
2337 Harrison Street, #5
Oakland, CA 94612
denisemauro@earthlink.net
510-499-3394
SKILLS
Strategic program management and web development
Healthcare industry expertise, clinical and technical
Change management and problem solving, metrics auditing
Direct and spiral marketing, campaigns and collateral
Brand management and art direction
Full product life cycle dev from concept to design to final production
Information architecture design and analysis, wire framing, UI
Strategic planning and business development, writing contracts
Interface design and product usability studies, QA and testing
Writing user manuals, online help, product/technical specs
WORK
Creative Solutions, Bay Area, CA & Seattle, WA
Consultant (1993 - present)
Sr. Project, Product & Program Management: Oversees all phases of the product life cycle from design conception to final production (both web and software products); Liaison between cross-functional teams as well as between client and company; Ability to link interactive plans and activities to business results – delivering on-time and on-budget projects. Develops methods for supporting innovation and change; Specifications documentation: product, functional and technical specs, SOPs, proposals and contracts; QA, testing, bug reporting, assessment and assignment; Usability study design, testing and management; Writing and editing user help modules, web content.
Art & Creative Direction: Manages the design and development of internal and external collateral and corporate identity; Brand management; User interface design and development; Photography.
Marketing Management: Applies interactive marketing expertise to ensure the development and implementation of effective web/ecommerce strategies; Plans and executes the interactive component of the marketing mix; Monitors and assesses business data to detect short-falls and ensure achievement of business objectives; Understands and effectively integrates strategic marketing direction with task-oriented goals and initiatives; Generates and applies actionable insights to build competitive advantage; Appropriately and effectively applies key marketing fundamental concepts, processes and practices related to manipulate customer demand and motivate channels.
Teams: Management and development of cross functional teams specific to client projects, virtual and on-site.
Tools: MS Office, Project, Visio, Access & MS Raid (bug tracking), Dreamweaver, Photoshop, Illustrator, SalesForce.com, Clients & Profits; System development methodologies (UML, Agile, Waterfall, XP, etc. . .).
Freestyle Interactive, San Francisco, CA
Program Manager (April 2008 – October 2008)
Freestyle Interactive is a subsidiary agency of advertising giants, CARAT and Aegis Media. FSI specializes in ‘Gen X & Y’ advertising and multimedia, having EA, Burton Snowboards and Boost Mobile as their top clients. As Program Manager of one of FSI’s largest clients, Boost Mobile, I managed all their projects and cross functional teams: marketing, strategy and advertising campaigns – specializing in web development projects; reviewing staffing needs and communicating with management to ensure adequate resources are assigned to achieve program deliverables. Part of managing the program is financial tracking and projecting, weekly financial reporting to the client, and writing contracts between FSI and the client as well as with outside contractors. PM tasks and documentation: status reports, proposals, statements of work, change/work orders, content specs, technical and functional specs, standards docs (SOP, process flows, and guidelines).
Cardiovascular Associates, Marin, CA
Program Manager, CT Services (2005 - 2007)
Cardiovascular Associates is a large cardiology practice with an expanding cardiac testing division (15 MDs). CAM purchased their first CT machine in 2005 with no support staff or management devoted to this program – my task was to build this program. My background in the medical industry coupled with my high-tech skills made this project much like a dot-com start up: redefining goals, hiring employees, setting up protocols, marketing our services, consulting with insurance agencies as well as managing the CT Medical Director’s case studies and clinical marketing trials and research studies. Part of the day-to-day, was consulting with patients and their doctors regarding the desired CT results, scheduling, billing and insurance issues.
Occam’s Web, San Francisco, CA
Director of Operations / Strategy & Planning / Senior Project Manager (1999 - 2000)
Occam’s Web was a web development and design agency that was part of the dot-crash. As Director of Strategy, I acted as consultant to our clients – leading web development teams, brainstorming with their engineers and upper management to focus development efforts on the best methods of implementation from backend needs to front-end development and design (e.g. ASP, JSP, Flash Generator and Flash, DHTML, CSS, .NET, 3rd -party implementation). Writing proposals, technical specs and keeping track of client costs were also part of managing these development and design teams. I also managed internal processes from implementing new tools (e.g. Clients & Profits) to assessing our financial performance and status to managing the hiring process. Clients: Octopus.com, Jamcracker.com, CareCoreNational.com…
BGDI Design and Communications, Berkeley, CA
Director, Marketing & Multimedia (1998 - 1999)
Developed marketing programs and positioned BGDI within their industry; set sales targets, budgets, analyzed competition; wrote project proposals and researched prospects for the sales team as well as presented our firm to clients. BGDI’s major focus was to expand their services from print design to the web. I developed its multimedia capabilities and expanded their industry reach while managing all project teams and served as strategic lead on all Web development projects from design conception to final production. Clients: Ask Jeeves, HP, Wells Fargo, Cost Plus World Market…
Microsoft Corporation - Reference Business Unit, Bookshelf, Redmond, WA
Program Manager - contract, Creative Marketing Solutions (1997-1998)
Managed the production, development and shipping of the Bookshelf98 CD product and its corresponding Web product. Shipping the CD entailed managing a team of developers and testers, reviewing and prioritizing product dates, problems and issues, managing specific features and their development, reviewing and writing product specifications. Implementing the Web site entailed managing the technical online process for 12+ Web sites and their individual features, brainstorming new ideas for Web sites (cookie-based user authentication and set-up programs) and managing relationships with outside ISPs and the Web publishing process.
Applied Health Sciences, Inc., Seattle, WA
Project Manager & UI Strategist for EMR – contract (1996 - 1997)
AHS, now Global Health Security Network (www.ghsn.net) is a group of research PhDs, medical personnel and software professionals who collaborate on hospital software and web projects. In 1997, I was the PM and lead UI Strategist for their Wound Care software product working directly with Dr. McNees and their critical care RNs to design software that encompassed both the elder care hospital’s needs (server compatibility, utility) and wound care guidelines/best practices.
Microsoft Corporation - The Microsoft Network (MSN), Redmond, WA
Testing Lead/Manager - contract, Creative Marketing Solutions (1995-1996)
Managed and tested the first 3rd Party retail marketing project for MSN. This project entailed managing schedules, programmers/testers and the development and testing process in conjunction with MSN marketing plans. The development and testing process involved writing specs, test plans and procedures, testing several browsers and modem types and understanding the client/server relationship with respect to users and 3rd Party ISPs (e.g. Deutsch Telekom, MCI).
Microsoft Corporation - Solution Provider Marketing, Redmond, WA
Marketing Project Manager - contract, Creative Marketing Solutions (1993 - 1995)
Implemented the first 3rd Party vendor program now known as the Solution Provider Program. Created a program to suit the diverse needs of a 3rd Party market by providing MS products and information as a deliverable. The project entailed organizing and collecting the “latest and greatest” information internally, creating, analyzing and editing collateral, managing design and marketing projects and implementing its programs and creating reference materials for the MS sales force. To finalize the project, I coordinated the efforts of marketing and manufacturing/distribution to solidify the strategic planning of shipping schedules in conjunction with product releases, as well as designed and implemented an internal software program to track members who displayed innovative solutions with MS products (Solutions In Action Program).
EDUCATION
1992 University of Oregon BS Economics, minor: Anthropology
1989 Cardiovascular Credentialing International: Certified Cardiographic Technician (CCT)
2004 CCSF: Crime Scene Technologies
2005 Certified Cardiac EECP Therapist (Enhanced External Counter-Pulsation, Cardiac Rehab)
2006 Basic Life Support (BLS) for Healthcare Providers, Certification
Rebecca L. PetrellaPosted 3/24/2009Rebecca L. Petrella
39 Fernwood Drive, San Francisco, CA 94127
(415) 308-3278 ♦ rebecca.petrella@yahoo.com
Experience
November 1999 – February 2009: Catholic Healthcare West, San Francisco, CA
June 2008 – February 2009: Executive Coordinator – Care Management
· Executive Support for the VP Medical Management, Director Case Management and Case Management Specialist
· Expense reports, extensive travel arrangements, event planning, and scheduling
· Project management, analytic work, technical presentations and database maintenance
June 2006 – June 2008: Administrative Assistant – Spiritual Care (St. Mary’s Medical Center)
· Executive support for Spiritual Care Manager
· Expense reports, travel arrangements, check requests, scheduling, telephone reception, correspondence, planning and coordination of department-sponsored hospital-wide events
· Database development for Family Satisfaction Survey, CPE Program and Patient Tracking
· Webmaster for departmental web site, developed tracking system for applicants to CPE Program
Oct 2000 –May 2006: Analyst - Care Management
· Provided analysis of consolidated system wide clinical and financial data
· Provided on going support of MIDAS+ for all hospitals
· Created ad hoc reports for corporate office and hospitals on demand
· Created web pages to support Care Management quality initiatives
· Developed system-wide graphical reporting of indicators
Nov 1999 – Sept 2000: Executive Coordinator - Care Management
· Executive Support for the Quality Director, Medical Management Director and Pharmacy Director
· Expense reports, extensive travel arrangements, event planning, and scheduling
August 1997 – July 2008: Artisan Concrete, Inc. – San Francisco, CA
Corporate Officer & Business Manager
Operations
· Account management, project management, client services
· Travel arrangements, event planning, operations management
Finance
· Full charge bookkeeper: accounts receivable, accounts payable, payroll (weekly), purchasing, workers comp, liability insurance, budgeting, expense reports, financial projections
Technology
· Web and database development
· Statistical analysis
June 1997 - October 1998: Bartlett Cabinetry – San Francisco, CA
Office Manager
· Managed payroll, A/R, A/P and accounting
· Prepared quarterly sales tax documents and annual business tax forms
· Implemented a document management and P/L tracking system
· Managed employee benefits including medical, dental and Workers Compensation insurance
· System administrator for customer database
Skills and Capabilities
· MS Office Applications (advanced/expert skills), PageMaker, VISIO, Corel DRAW, QuickBooksPro, FileMaker Pro, MeetingTrak, Teleform (Cardiff) Scantron form production, BASICA, VisualBASIC, SQL, LastWord, MS4, Ceridian
· Certified MIDAS System Administrator
Education
Skyline College, San Bruno, AS degree, Business Administration
References
Available upon request
Rachel PepperPosted 3/24/2009RACHEL PEPPER
415-595-0268 cell
rpepper@law.berkeley.edu or bernalbks@aol.com
Summary: Academic administrator with specialty development background and events planning and communications experience, seeks coordinator or associate director position with university or non-profit.
EMPLOYMENT HISTORY
January 2009-present
UNIVERSITY OF CALIFORNIA, BERKELEY
TEAM MEMBER, Lavender PAIS, 2009 BILD Project
This phase of LavenderCal’s PAIS work includes creating educational online training modules in campus diversity, as well as organizing educational training sessions for campus leaders on workplace diversity, particularly around LGBT issues. This project was by invitation and is sponsored through the University’s Office of Equity and Inclusion.
September 2008-present
UNIVERSITY OF CALIFORNIA, BERKELEY
PROGRAM ADMINISTRATOR,
Center on Health, Economic, & Family Security, Berkeley School of Law (CHEFS)
Duties for this new Law School Center involve working closely with the Executive Director and Associate Director on a wide array of projects including events planning, office administration, website creation, content and revision; initiating and creating content for program publications, providing faculty support including calendaring for faculty co-directors, planning all meetings and events and coordinating conference calls, handling all internal financials (budget creation and implementation) as well as all vendor orders, payments and reimbursements, fielding media queries, communications and publicity, assisting with development and donor stewardship, maintaining databases of foundations and donors, managing timelines, running reports in the UC financial system, and helping craft, submit, and manage grants and subgrants. Currently planning spring speaker series, spring symposia on universal insurance/paid leave for participants from Bay Area and Washington, DC on May 7-8 at International House and a conference in September in Washington, DC.
March 2003-July 2008
YALE UNIVERSITY, New Haven, CT
PROGRAM COORDINATOR, WGSS/LGBT Studies
Provided full, high-level administrative, editorial, and events planning support as the Coordinator of LGBT Studies at Yale University, directly working with the Office of the Provost and a faculty steering committee including the Deputy Dean of Yale College.
This position inclu ded project management for all conferences, symposia, lectures, guest speakers, receptions, fundraising events, seminars, alumni and donor receptions, dinners, faculty gatherings, student orientation fairs and parties, panels, and other special events both on and off campus, both private and open to the public. Some aspects of this position included specialty in the following areas:
Development:
Worked with Yale’s Office of Development in identifying donors, prospect cultivation, gift stewardship, arranging special events (some in affiliation with alumni groups), and providing personal attention to specialty, often high-profile donors and their families
Helped broker several major gifts including two $50,000 student scholarship gift funds
Fund management for the Larry Kramer Initiative (million dollar gift), Sarah Pettit Fellowship, Brudner Prize Endowment, and several other large endowments and gifts
Stewardship efforts include hosting private donor house parties in Washington, DC, Las Angeles and San Francisco for Yale alumni, VIP dinner parties for major donors in NY and helping broker major gifts.
Planned and hosted alumni and donor events on campus, at the Yale Club in New York City and other off-site locations
Events planning:
Conducting faculty meetings, conferences and symposia, including public and private events for campus, faculty, students and community. Managed vendor selection and cultivation of new vendors, established budgetary guidelines, prepared and negotiated contracts with vendors, handling paperwork for payments, scheduling,20timelines and reservations, booked all local, national, and international travel arrangements for faculty. Handled all marketing, publicity and mailings and hiring, training and supervising support staff, volunteers and student employees.
Financial responsibilities include:
Working with Yale’s Office of Development in identifying donors, prospect cultivation, gift stewardship, arranging special events (some in affiliation with alumni groups), and providing personal attention to specialty, often high-profile donors and their families. Special event and annual program budget creation, analysis, and oversight at Yale University, gift processing at events with alumni and donors, processing check requests and vendor payments, faculty and employee reimbursements, and petty cash.
Office Administration:
Managed fast-paced program office, handling flow of phone and e-mail inquiries, requests, correspondence, and providing information to current and potential students, faculty, staff and community members; faculty calendaring, meeting arrangements, mail, supplies, filing, implementation of special projects, initiation of new policies and procedures, document preparation, research and information prep, coordinating annual faculty and fellowship searches, hiring, overseeing and mentoring student workers. Experience in website creation and content, event programs, development and info. Budget creation and management for program, including university funds and endowments, all reimbursements and payables for program faculty, invited guests and speakers, and office purchases.
Other:
Extremely stron g verbal, interpersonal, and written communication skills, experienced dealing with sensitive and confidential issues in the workplace, excellent discretion and analytical skills
Computer skills include databases and Microsoft Office (Word, Excel, etc), development and financial portals, and new technology associated with the Internet and its applications
Very organized and adept at multi-tasking in a fast paced, deadline-driven environment
Strong commitment to and proven initiative in the fields of diversity and mentoring
Experienced public speaker at meetings, public events, and conferences
Author of three best-selling books on LGBT family life
EDUCATION
B.A., Political Science/English, University of Toronto
M.A., Journalism, Columbia College, Chicago
REFERENCES
Sheila O'Rourke
Assistant Provost, Academic Affairs
Director, UC President's Postdoctoral Fellowship Program
University of California, Berkeley
(510) 643-7307
Email: sorourke@berkeley.edu
Joseph Gordon
Deputy Dean of Yale College
Yale University, New Haven CT
(203) 432-2914
Linda Anderson
Senior Administrative Assistant (recently retired)
Yale Women’s Studies
(203) 230-4875
Stacy M. Rosen, PhD, ASWPosted 3/24/2009CURRICULUM VITAE
STACY M. ROSEN, Ph.D., ASW
ASW#22970
Psychictric Social Worker I
Santa Clara County Department of Alcohol and Drug Services
231 Grant Avenue, Palo Alto, CA 94304
Stacy.Rosen@hhs.sccgov.org
EDUCATION
•Master of Social Work, Developmental Enhancement, 2007.
San Francisco State University
San Francisco, CA.
•Doctor of Philosophy, Counseling Psychology, 2005.
Northern California Graduate University
San Mateo, CA.
•Certificate, Drug and Alcohol Studies, 1994.
University of California
Santa Cruz, CA.
•Bachelor of Arts, Psychology, 1990.
Minors in Counseling & Human Sexuality Studies.
San Francisco State University
San Francisco, CA.
WORK EXPERIENCE
12/07-present
Psychiatric Social Worker I
Santa Clara County Health and Hospital Systems
Palo Alto, CA
Department of Alcohol and Drug Services
Comprehensive substance abuse and mental health counseling in an outpatient clinic setting with adults who are diagnosed with moderate to severe drug and alcohol dependence, often also with concurrent mental health issues. Responsible for evaluating the nature and severity of substance abuse and/or concurrent psychiatric issues, making recommendations and referrals, and offering appropriate treatment. Duties include psychosocial assessment and treatment planning, mental status exams, individual and group therapy, administration of the Outcome Rating Scale, case management, crisis intervention, suicide prevention, psycho-education, drug testing, advocacy, new staff training, interviewing of job applicants, multidisciplinary treatment team collaboration, patient charting. Also responsible for completing community and county program referrals, as appropriate, including alternative program referrals, medical referrals, mental health referrals, psychiatric testing referrals, housing referrals, and vocational rehabilitation referrals. In addition, I am gathering clinical hours towards licensure and participate in weekly clinical supervision to that end.
6/06-12/07
Social Worker II, Continuing Unit
Santa Clara County Social Services Agency
San Jose, CA
Department of Family and Children’s Services
Intensive case management with families receiving Court ordered Family Reunification, Family Maintenance, and Permanent Placement services. Responsible for assessing risk to children’s safety and welfare and evaluating family functioning through interviews and home visits. Duties include case planning, home and school visits, supervision of family visits, crisis intervention, assessment and referral, investigation and emergency response, adoption planning, drug testing, Court report writing, presenting at hearings, testifying at trials, transportation of clients, advocacy and community liaison, treatment referrals, funding for services, foster placement, treatment team meetings, and related activities. Also responsible for planning and supervising out of home placement of children and providing supportive services to foster parents.
1/00-6/06
Psychology Technician/Substance Abuse & Mental Health Counselor
Veteran’s Affairs Health Care System
San Jose, CA
Substance Abuse and Rehabilitation Treatment Program (SART)
Comprehensive substance abuse and mental health counseling in an outpatient clinic setting with veterans who are diagnosed with moderate to severe drug and alcohol dependence and/or concurrent mental health issues. Responsible for evaluating the nature and severity of substance abuse and/or concurrent psychiatric issues, making recommendations and referrals, and offering appropriate treatment. Duties included initial screening and referral, psychosocial assessment and treatment planning, mental status exams and DSM-IV diagnosis, individual, group, and family therapy, case management, crisis intervention, suicide prevention, psychiatric hospitalization, medication clinic, dual diagnosis treatment, psycho-education, drug testing, administration of the breathalyzer, advocacy, community liaison, administration of the Addiction Severity Index (ASI) and other assessment measures, recreation and leisure planning, program development, new staff training, interviewing job applicants, multidisciplinary treatment team collaboration, patient charting. Also responsible for completing community and VA program referrals, as appropriate, including alternative program referrals, medical referrals, mental health referrals, psychiatric testing referrals, housing referrals, and vocational rehabilitation referrals. Served as acting Program Director.
10/02-10/03
Chemical Dependency Counselor, on call
Mills Peninsula Hospital
Burlingame, CA
Chemical Dependency Treatment Program
Comprehensive substance abuse treatment of adults in an inpatient and outpatient hospital setting. Duties included completion of intake assessment and procedures, patient orientation, counseling, individual, group, and family therapy, psycho-education, crisis intervention, suicide prevention, 12-step meetings, multidisciplinary treatment team collaboration, patient charting.
2/94-1/00
Psychology Technician/Dual Diagnosis Counselor
Veteran’s Affairs Health Care System
Menlo Park, CA
Dual Diagnosis Treatment Program
Comprehensive dual diagnosis counseling and case management in an inpatient and outpatient hospital setting with veterans who are diagnosed with moderate to severe drug and alcohol dependence and concurrent mental health issues. Responsible for evaluating the nature and severity of substance abuse and concurrent psychiatric issues, making recommendations and referrals, and offering appropriate treatment. Duties included initial screening and referral, psychosocial assessment and treatment planning, mental status exams and DSM-IV diagnosis, individual, group, and milieu therapy, case management, crisis intervention, suicide prevention, psychiatric hospitalization, medication clinic, dual diagnosis treatment, psycho-education, advocacy, community liaison, home visits, administration of the Addiction Severity Index (ASI) and other assessment measures, recreation and leisure planning, discharge planning, program evaluation, program development, new staff training, multidisciplinary treatment team collaboration, patient charting. Also responsible for completing community and VA program referrals, as appropriate, including alternative program referrals, medical referrals, mental health referrals, psychiatric testing referrals, housing referrals, and vocational rehabilitation referrals.
6/93-5/94
Psychology Research Associate
Veteran’s Affairs Health Care System
Palo Alto, CA
Psychology Research Program
Planning and implementation of a psychological research project assessing smoking behavior in veterans diagnosed with chronic psychiatric illness. Duties included review of patient files, interviewing potential research participants, completion of the smoking assessment questionnaire with patients, random selection of research participants, completing informal consents, completing research interview measures with patients, compilation of research data, preliminary statistical analysis, treatment team collaboration, patient charting.
3/93-2/94
Chemical Dependency Counselor, on call
Sequoia Hospital
Redwood City, CA
Alcohol and Drug Recovery Unit
Comprehensive substance abuse treatment of adults in an inpatient and outpatient hospital setting. Duties included completion of intake assessment and procedures, patient orientation, counseling, individual, group, psycho-education, crisis intervention, suicide prevention, multidisciplinary treatment team collaboration, patient charting.
9/92-6/93
Social Work Intern, 2nd year/Case Manager
Veteran’s Affairs Health Care System
Menlo Park, CA
Community Services Section (CSS)
Comprehensive case management services to veterans diagnosed with chronic and severe psychiatric illness residing in residential care homes. Duties included psychosocial assessment and treatment planning, case management, counseling, individual and group therapy, medication clinic, home visits, community stabilization, crisis intervention, suicide prevention, psychiatric hospitalization, caregiver support, advocacy, outreach, multidisciplinary treatment team collaboration, patient charting.
10/91-5/92
Social Work Intern, 1st year/Youth Case Manager
San Mateo County Mental Health
San Mateo, CA
Youth Case Management Services
Comprehensive outpatient case management services to at-risk youth in the mental health system. Duties included screening and referral, psychosocial assessment and treatment planning, case management, counseling, individual and group therapy, family work, psycho-education, crisis intervention, suicide prevention, psychiatric hospitalization, community stability, CPS reporting, advocacy, community liaison, community outreach (home visits, hospital visits, school visits), attend IEP meetings, aftercare and discharge planning, treatment team collaboration, charting.
5/91-4/92
Job Coach/Vocational Rehabilitation
Production Services for the Developmentally Disabled
Burlingame, CA
Job coaching for adults with developmental disabilities to improve their stability in the community. Duties included initial meeting with job supervisors, task training for clients, job site visits, client task evaluation, development of techniques to improve task performance, employer collaboration, problem solving and crisis intervention, client advocacy, home visits, relevant paperwork.
4/90-5/91
Counselor/Child Care Worker
Daytop Village Adolescent Therapeutic Community
Redwood City, CA
Milieu counseling for adolescents in a residential substance abuse treatment program. Duties included counseling, participation in group therapy, participation in psycho-education, family work, crisis intervention, CPS reports, runaway reports, supervision of client tasks, behavioral consequences, recreation and leisure, client transport, treatment team collaboration, charting.
1/90-9/90
Counselor/Child Care Worker
Moss Beach Group Homes
El Granada, CA
Milieu counseling for adolescents living in a group home. Duties included counseling, crisis intervention, CPS reports, runaway reports, supervision of client tasks, behavioral consequences, recreation and leisure, treatment team collaboration, charting.
1/89-4/90
Resident Counselor
Your House South Residential Crisis Intervention Home
Redwood City, CA
Milieu counseling for adolescents in a short-term residential crisis intervention program. Duties included initial screenings, crisis call counseling and referral, completion of admission packets, family work, client counseling, crisis intervention, CPS reports, runaway reports, supervision of client tasks, behavioral consequences, recreation and leisure, volunteer training, treatment team collaboration, charting.
3/87-1/89
Resident Counselor
Your House North Residential Crisis Intervention Home
Daly City, CA
Milieu counseling for adolescents in a short-term residential crisis intervention program. Duties included initial screenings, crisis call counseling and referral, completion of admission packets, family work, client counseling, crisis intervention, CPS reports, runaway reports, supervision of client tasks, behavioral consequences, recreation and leisure, treatment team collaboration, charting.
2/88-1/89
Resident Counselor
Sequoia House Group Home
Redwood City, CA
Milieu counseling for adolescents living in a group home. Duties included counseling, crisis intervention, CPS reports, runaway reports, supervision of client tasks, behavioral consequences, recreation and leisure, treatment team collaboration, charting.
1/87-1/88
Peer Counselor
Education and Referral Organization for Sexuality (EROS)
San Francisco State University
San Francisco, CA
Peer counseling of students in a university setting who self-present for help with sexuality related concerns. Duties included crisis call counseling, information and referral, individual counseling, moderation of support groups, educational services, trainings, and presentations.
6/85-10/86
Volunteer Family Planning Specialist
Planned Parenthood
Redwood City, CA
Sexual health & wellness education and family planning services in a clinic environment. Duties included initial greeting of clients, evaluation and assessment for services, appointment scheduling, crisis call counseling, education on pregnancy, abortion, safe sex, and sexually transmitted diseases, pregnancy testing, pregnancy call-backs, clinic room break-down and set-up, instrument sterilization, charting.
9/83-10/84
Assistant Pre-school Teacher
YMCA
Redwood City, CA
Instruct children ages 3-5 in activities designed to promote social, physical, and intellectual growth needed for primary school. Duties included providing a variety of materials and resources for children to explore, manipulate and use, both in learning activities and in imaginative play, attending to children's basic needs by feeding them, dressing them, and changing their diapers, teaching basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills, establishing and enforcing rules for behavior, and procedures for maintaining order, reading books to entire classes or to small groups, organizing and leading activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips, identifying children showing signs of emotional, developmental, or health-related problems, and discuss them with supervisors, parents or guardians, meeting with parents and guardians to discuss their children's progress and needs, determining their priorities for their children, and suggesting ways that they can promote learning and development, enforcing all administration policies and rules governing students, teaching proper eating habits and personal hygiene, serving meals and snacks in accordance with nutritional guidelines, assimilating arriving children to the school environment by greeting them, helping them remove outerwear, and selecting activities of interest to them, adapting teaching methods and instructional materials to meet students' varying needs and interests, demonstrating activities to children, arranging indoor and outdoor space to facilitate creative play, motor-skill activities, and safety.
PUBLICATIONS
* Co-author of a published research article entitled, “Smoking and Chronic Psychiatric Patients”, 1995, The Journal of Nervous and Mental Disease.
* Doctoral Dissertation entitled “Evaluation of a Psycho-Educational Intervention Designed to Improve Gun Safety Practices among Veterans”, Northern California Graduate University, 2005.
PROFESSIONAL MEMBERSHIPS
* Vice President, Sequoia Gem & Mineral Society 2009-2010
* Board Member, Billy de Frank Community Center 2004-2006
* National Association of Social Workers (NASW)
* California Association of Drug and Alcohol Counselors (CADAAC)
* Psi Chi National Honor Society, lifetime member
* Golden Key National Honor Society, lifetime member
AWARDS/RECOGNITIONS
* Santa Clara County Dept. of Family and Children’s Services Certificate of Appreciation 2008
* Department of Veterans Affairs Incentive Award for Special Contribution 1998
* Department of Veterans Affairs Star Award for Special Achievement
* Department of Veterans Affairs Community Service Award 1995
* Cum Laude Honors, San Francisco State University
* Deans List, San Francisco State University
Justa SamplePosted 3/23/2009Shirley Stewart - THIS IS A SAMPLE - NOT A REAL ONE!
2121 Noe Street
San Francisco, CA 90213
(415) 555 - 2364
__________________
Objective
Position as a paralegal.
Skills
• Strong oral and written communication skills.
• Detail oriented; adherance to deadlines and budgets.
• Familiar with a variety of computer applications: Word, Excell, Powerpoint, etc.
Experience
Hawthorne & Burke, Los Angeles, CA
Paralegal, 1998 - Present
Responsibilities included scheduling appointments; arguing motions;
conferencing cases in pre-trial procedure; drafting notices of
discovery, subpoenas, and complaints; and preparing clients for
examination before trial hearings.
Franklin County Municipal Court, Riverside, CA
Judicial Assistant, 1992 - 1997
Participated in civil and criminal trials, took depositions, and drafted court decisions.
Education
University of California, Riverside, CA
Certificate, Paralegal Studies, 1992
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